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Effective Receivables Management 2nd Run
A Holistic Pre-Emptive Approach
Date : 7 Dec 2011, Wed
Time : 9.00am - 5.00pm
Venue : SBF Seminar Room 1
(22nd Level, Keppel Towers)

Fee per pax : SBF Members - S$230.00
Non-Members - S$380.00

“Cash is King!” It’s one of the few things we can say with certainty in our ever-changing financial environment. Cash conversion cycles need to be managed religiously to allow financial controllers to make seamless capital decisions. Without an adequate working cash flow, lucrative chances may be lost in an instant. This no-frills one-day holistic workshop aims to bring relevance and practical solutions to everyday receivables situations.
Objectives
  • Understand how effective accounts receivable management not only contributes to the bottom line
         of the company but also enhances internal and external customer relationships.
  • Realize a need for a paradigm change with regards to debt collection and the debt collector.
  • Take pro-active action in reducing the risk of bad debts and in speeding up collection.
    Methodology & Target Audience
    Methodology
  • Lectures
  • Exercises
  • Sharing of real life cases

    Target Audience
  • CFOs & Financial Controllers
  • Credit Managers
  • Business owners & entrepreneurs
    Trainer: Ms Grace Chow
    Grace Chow is a qualified accountant by training and has over 20 years of working experience in public accounting, banking, fund management, and corporate training. She has in-depth experience in receivables management, having headed the Credit Analysis division of a bank and conducted effective customized workshops for clients in this region using a holistic practical approach.

    Grace’s past & present clients include (in alphabetical order) Asia Pacific Breweries, BASF, Bosch, Carrier, Caterpillar, Citibank, Dumex, GE, HSA, Honeywell, ICI, Keppel Land, Maersk, Merck/MSD, Mitsubishi, NTUC Club, OCBC, Osram, Pfizer, Raffles Medical Group, Roche, SBF, SATS, SCORE, Shell, SGH, SMRT, Singapore Power, ST Aerospace, Telekoms Malaysia and WDA, amongst many others.


    Workshop Outline
    S.No Programme
    1 Customers Management versus Receivables Management
  • Costs of extending credit
  • Benefits of extending credit - a sales perspective
  • Objectives of customers management
  • Pre-requisites for effective customers management
  • 2 Establishing credit policies
  • Who to extend credit to
  • $ credit limit to set
  • Credit period to offer
         o Weighing costs of extending credit against contribution from possibly higher sales
         (including practical issues)
         o Weighing costs of prompt payment discounts against savings from lower receivables level
         (including practical issues)
  • 3 Credit application & annual reviews
  • Sections to include
  • Awareness of business risks faced
  • 4 Administration of debt collection – practical pointers
  • Ownership of debt collection
  • Action by finance personnel
  • Action by sales personnel
  • KPI’s used to track improvement in customers management


  • Administrative Details

    • Please fax this registration form to reserve a seat, followed by mail copy of this form and a cheque to SBF(refer to address on above letterhead). Cheques should be made payable to “Singapore Business Federation”. Please indicate the Ref No., company’s name, and participant’s name at the back of the cheque.


    • Registration is on a first-come first-served basis. No cancellation will be allowed upon registration, but attendance by a replacement delegate from your company is allowed. We regret that no refund will be made for cancellation and non-attendance.

    • SBF reserves the right to make any amendments and/or changes to the programme, venue, speaker and/or topics if warranted by circumstances beyond SBF’s control.


    • Confirmation of your registration will be emailed to your company upon receipt of full payment.


    Ref No: ENTP 210/071211/10W
    REGISTRATION FORM Attn: MR Dept
    Fax: 6734 0610 / 6827 6801
    Closing date: 02 Dec 2011
    NOTE : As a precautionary measure, our advice is for members who are unwell not to attend the session.


    Registration
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