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Business Credit Management Workshop
Fundamentals of Business Credit Management & Cash Flow
(Event Postponed)

Date : 23 Mar 2011, Wed
Time : 9.00am - 5.00pm
Venue : SBF Seminar Room 2
(21st Level, Keppel Towers)
Fee per pax (incl GST) : SBF Members - $268.00
Non Members - $368.00
Business credit management is critical to cash flow, competitive edge, increased profits, sustainability, growth and ultimately, survival. Increasingly, with an ever evolving landscape of complexities in today’s markets, businesses are recognising that effective credit management is an essential component of profitability models and an integral element of overall management. In the light of this, business owners and credit managers today are required to know the various techniques in evaluating the credit position of the business and integrating it with the different functions (marketing, sales, IT, operations and finance) to manage the company successfully.


Learning Objectives & Pedagogy
1.Understand the fundamentals of credit management to integrate it with the organisation as a whole.

2. Apply best practices to enhance coordination across all functions in the organisation.

Lectures, discussions and real life case studies to help participants internalize concepts and principles.


Target Audience
Business owners, entrepreneurs, operations, finance, credit/risk management, audit & sales staff


Trainers’ Profile

Mr Roland Teo, Director, Credit & Risk Management, Member Relations & Services Group, Singapore Business Federation
Roland is a Certified Credit Manager (CCM), Business Continuity Professional (ABCP) and an ACTA Certified Trainer. He is also an active board member of Singapore Association of Credit Management.

Mr Wee Chin Chuan, Executive Director, Oriel Management Consulting.
Chin Chuan holds a Bachelor Degree in Mechanical Engineering (First-Class Honours) from National University of Singapore, and a Masters in Business Administration (International Business & Finance) from Imperial College of London, UK.


Program Agenda
Workshop Outline
A. Introduction to Credit Management
Value of effective credit management & financial impact of granting credit terms across different business environment.
- Purpose of credit management within business.
- Differences between granting credit to trade, export and consumer markets.
- Cash Flow- How granting credit affect costs, profits, liquidity & cash flow
B. Types of Customers and Operating Environment
Foundational knowledge about customers and the operating environment
- Types of customer and implications
- Different operating environment and implications
-Types of delivery/sale arrangements and implications
-Treatment for suppliers who are also customers
C. Documentation for Credit and Systems
Types of documents used for credit management & Help from technology with effective credit control.
- Objectives of a customer filing system (master file).
- Purpose of accounts receivable system.
- Harness technology for the credit management function.
D. Understand the Credit Function
Holistic credit management functions & its relationship with other departments & customers.
- Interaction between credit department and other dept
- People centric credit department
- Credit policy & procedure manual
- Identify roles and responsibilities of credit committee & department
- Importance of credit management performance measurement
*Programme and workshop outline are correct at time of print.


Administrative Details
  • Please fax this registration form to reserve a seat, followed by mail copy of this form and a cheque to SBF. Cheques should be made payable to “Singapore Business Federation”. Please indicate the Ref No., company’s name, and participant’s name at the back of the cheque.

  • Registration is on a first-come first-served basis. No cancellation will be allowed upon registration, but attendance by a replacement delegate from your company is allowed. We regret that no refund will be made for cancellation and non-attendance.

  • SBF reserves the right to make any amendments and/or changes to the programme, venue, speaker and/or topics if warranted by circumstances beyond SBF’s control.

  • Confirmation of your registration will be emailed to your company upon receipt of full payment.
Ref No: MBER 026/230311/02W
REGISTRATION FORM - Attn: MR Dept
Fax No: 6734 0610 / 6827 6801
(Closing date: 17 Mar 2011)
NOTE : As a precautionary measure, our advice is for members who are unwell not to attend the session.
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