Managing risk and improving cash flow in today’s fast paced & globalised business environment are more challenging than ever:

Higher risk of incurring substantial losses

Companies are paying slower due to economic pressures and business practices; there is a greater focus on       increasing cash flow

Finance, Credit & Sales departments are expected to do more with less without assuming additional risk.
Unfortunately many companies are becoming more reactive instead of being proactive, which is strategically preferable.

This series is designed to help those responsible for credit granting, collections and sales to upgrade their practices by implementing proven sound practices throughout the entire order-to-cash process.


Objectives/Target Audience

Business owners, finance, audit & sales staff to learn more about sound credit management practices and its importance towards their company’s sustainability by being prepared to implement and review control measures to help improve the collections of Accounts Receivables.


Trainer's Profile

Mr Roland Teo, Director, Credit & Risk Management, Member Relations & Services Group, Singapore Business Federation. Roland is a Certified Credit Manager & Business Continuity Professional and also an active board member of Singapore Association of Credit Management. He has held key positions for more than 15 years in medium and large enterprises (mostly public listed) of multi-industry environment with businesses in Asia, India and the Middle East. Prior to joining SBF, he was responsible for Credit and Risk Management in Intraco Ltd. Roland’s previous roles include being the Head of Credit in the Hong Leong Asia Group, responsible for Corporate Risks in a subsidiary of Mitsui & Co Ltd and Orix Capital Ltd. His other work experiences in Credit Management include Citibank.

Ms Janice Lim, Head of Commercial, Coface Singapore. Janice has a total of 9 years experience in the credit insurance industry and had acquired a number of years of credit insurance experience in a local company prior to joining Coface Singapore. She currently has a team of Commercial Managers managing a number of multinational and local companies, by offering an array of credit risk management solutions. Janice's area of expertise also includes bonds and guarantee.

Mr Francis Goh, Partner Civil and Commercial Litigation Practice Group and Head of the Arbitration Practice Group. Harry Elias Partnership LLP. Francis’ main areas of practice include advising clients on all forms of dispute resolution including litigation, mediation, arbitration and negotiated commercial settlements with particular emphasis on management of risks and business processes. He has also participated in foreign courts, providing specialist views and advice on aspects of Singapore law. Francis is a Fellow with the Singapore Institute of Arbitrators and also an accredited principal mediator with the Singapore Mediation Centre. He previously served as the In-House Legal Counsel for the Singapore Sports Council. Francis was awarded with top distinction in the B.A Mallal Mooting Competition in 1987. He was called to the Singapore Bar in 1991 and is a Notary Public and a Commissioner for Oaths.

Mr Justin Chia, Partner Civil and Commercial Litigation Practice Group and Head Insolvency and Asset Recovery Practice Group. Harry Elias Partnership LLP. Justin has extensive experience in banking and insolvency issues acting for banks and companies involving the recovery of both moveable and immovable assets, mortgage actions, debt recovery and liquidation of companies. Justin also advises major commercial and residential landlords and tenants, management corporations and managing agents on tenancy issues, strata titles, building management and maintenance and related issues. He is also a regular speaker on the legal circuits and has conducted talks on tenancy, bankruptcy and other enforcement issues. Justin was on the Dean’s List during his undergraduate studies at the National University of Singapore and was called to the Singapore Bar in 1999.


Detail Course Outline

Morning Session Mr Roland Teo, Singapore Business Federation & Ms Janice Lim, Coface Singapore

A. Credit Exposure Management

Importance of continuous risk control & ability to conduct quick assessment & control risk, through proper payment arrangements - Identify the types of risks associated with granting of credit - Application of continuous risk control - Different sources of information used in credit assessment - Categorise risk for effective control - Use of credit scoring - Application and use of credit limits - Mitigation tools - Credit insurance - What is and benefits of credit insurance

B. Collecting your Receivables

Know about the appropriate collection methods - Rationale for setting collection targets and the different methods - Use of different collection methods - Advantages and disadvantages of outsourcing collections

Afternoon Session Mr Francis Goh & Mr Justin Chia, Harry Elias Partnership LLP

C. Legal proceedings

Know the legal framework for debt recovery and options for the enforcement of judgment. - Understand common restructuring methods for an insolvent party - Overview of bankruptcy / liquidation proceedings and its implications

D. Business Frauds and Failures

Understand common business frauds /failures of customers and be prepared for it. - Identify the common types of business frauds and failures to prevent and avoid bad debts.