This seminar is designed to help sales and finance personnel better understand each other's roles and responsibilities, appreciate the processes and resulting in a more productive workforce which is a "win-win" for all.

Improving productivity by training our staff to be highly skilled across all disciplines is also part of the recommendations from the Economic Strategies Committee's (ESC) for Singapore businesses' to have long term sustainable growth. PM Lee Hsien Loong is convinced that “the right investment, training and organisation, the target of 2 to 3 per cent annual productivity growth over the next decade can be met." - The Straits Times, Feb 16, 2010.

Productivity is also about quick conversion of sales/credit to cash. When Sales and Accounts/Credit departments are operating in silos it will inadvertently create gaps in the process of converting sales to cash. Very often companies lose thousands of dollars in bad debts and lose good customers because of this and it is further aggravated when there are no policies and processes to facilitate cooperation between these departments. Given that businesses are geared up to grow and expand with the optimistic economic outlook, businesses should seriously look into training their staff to help them improve their cash flow.

Target Audience - Entrepreneurs, General Managers, Finance Managers/Executives, Credit Controllers/ Executives/Analysts and Sales Managers/Executives

Time	Programme
1.30 pm	Registration
2.00 pm	- Productivity in Perspective
2.15 pm	- Cash is King but is Credit the Way to Go? - Importance of Good Customers - Information to Make Quality Decisions with an Intelligent Work force - Making Team Work, Work
3.00 pm	- Tea Break
3.30 pm	- Understand the Business Process with 'Value" in Mind - Revisit the 3 pillars of importance within- People, Systems (Methods and Technology) & Process - Bridge Sales and Credit Management Processes
4.30 pm	- Q&A
5.00 pm	- End of Programme

Mr Ken Loke, The Workflow Management Coalition (WfMC) Chairperson for Singapore & Malaysia & Business Solutions & Director of Bizmann System (S) Pte Ltd

He has close to 2 decades of vast experience and success in IT solutions, positioning and development. He is among the pioneers in Asia to introduce computer aided designing, documents management, image capturing and workflow solutions in the early 90s. His strong understanding and in-depth knowledge of business process management leveraging IT and digital technology are his key strengths in introducing business process management solutions.

Ken is an active speaker in seminars, workshops and lectures within Asia & has been delivering lectures at ISS, NUS on the subject of BPM implementations since 2004.

Mr Roland Teo, Deputy Director of Singapore Business Federation (SBF), Board Member & Certified Credit Manager (CCM) of Singapore Association of Credit Management (SACM).

Roland has held key positions for more than 15 years in medium and large corporations of multi-industry environment with businesses in Asia, India and the Middle East. He specializes in Process Re -engineering, Credit, Risk and Business Continuity Management.

He is responsible for the development of Credit & Risk Management programmes and is a key personnel for the National Business Continuity Management Programme in SBF.